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Warranty and Return information
All Return are subject to approval with an RMA number.
All the products sold by MobileCiti comes with manufacturer warranty. We can also assist you with any warranty enquiries. Please see the following warranty and ELF/DOA information
ELF/DOA Period and Contact:
(ELF=Early Life Failure, DOA=Dead On Arrival)
*Please be advised that ELF/DOA cover are not applies to all products. Please contact us or manufacturer for more information.
|Brand||ELF/DOA Period||Contact Details|
If you have developed a fault with the item within the ELF/DOA period, please email us ( firstname.lastname@example.org) with following information to request a RMA number before you send any item back.
- Contact detail - name, address and contact phone number
- Order number or invoice number
- Product detail - model and IMEI (mobile phone only)
- Detail of fault description
Any returns without approval will automatically be rejected.
If you have developed a faulty outside the DOA/ELF time frame, please see the warranty contact below.
Warranty Period and Contact:
|Brand||Warranty Period||Support Contact|
|Nokia||24 Months||1300 366 733 or Book Online|
|Samsung||24 Months||1300 362 603 or Book Online|
|Sony Ericsson||12 Months||Book Online|
|Sony||12 Months||1300 650 050|
|LG||12 Months||1800 638 080|
|HTC||24 Months||1800 987 039 or Book Online|
|Motorola||12 Months||Book Online*4|
|Apple||12 Months||Book Online*5|
|Blackberry Playbook||12 Months||1800 039 536|
|Sonim||36 Months||1800 358 679|
|Alcatel||12 Months||Book Online|
|Navman||24 Months||1300 628 626|
|DualSim||12 Months||(02) 9756 6224|
|BlueSim||12 months||(02) 9756 6224|
|SanDisk||12 Months||1800 262 504|
|Logitech||12 Months||1800 025 544|
|Plantronic||24 Months||Book Online|
|Jabra||12 Months||1800 738 521|
|BlueAnt||24 Months||1300 669 049 or Book Online|
|Huawei||12 Months||1800 330 943 or Contact Online|
|Oricom||12 Months||1800 358 679|
|Lanier||12~36 Months||1300 362 345|
|Asus||12 Months||1300 278 788|
|Lenovo||12 Months||1800 041 267|
|TP-Link||36 Months||1300 875 465|
|D-Link||12 Months||1300 766 868|
|Razer||6~24 Months||Book Online
|Toshiba||12 Months||13 30 70|
All batteries come would receive 6 months manufacturer warranty from the date of purchase.
Warranty Return Instructions:
- Contact manufacturer directly for nearest warranty service centre or book online.
- If you have developed a fault after the ELF/DOA period but within the warranty period, please send the faulty unit directly to the nearest authorized service centre with our tax invoice, the authorized service center would fix your faulty unit under warranty.
Warranty and DOA/ELF Return Terms & Condition
- Any physical damage and fluid ingression are not covered under warranty or DOA/ELF.
- Please backed up all data before you return the item because all data would be lost during the process
- MobileCiti reserves the right to await ELF approval from the manufacturer prior to replacing an item if we suspect the fault may be due to physical or liquid damage.
- Defective items have to be returned within 7 days from date of issue of the RMA number, otherwise a new RMA number is needed to be request.
- A $35 service fee will apply if item sent back is found not faulty. Returned items found to be faulty due to physical or liquid damage will not be replaced/ repaired and will incur a minimum $35 inspection fee.
- All shipping cost incurred when sending products for return are at customer's expense.
- Please insure all accessories are all included with the package with the phone when you return for DOA/ELF.
- Proof of purchase must be attached with the returned item.
- Fail to fulfil with Terms and conditions and the return requirement check list will be automatically rejected.
Should you have any inquiries regarding to RMA return please do not hesitate to contact us. We will assist you with your queries.