Warranty Info

Warranty and Return information

All Return are subject to approval with an RMA number.

All the products sold by MobileCiti comes with manufacturer warranty. We can also assist you with any warranty enquiries. Please see the following warranty and ELF/DOA information

ELF/DOA Period and Contact:
(ELF=Early Life Failure, DOA=Dead On Arrival)
*Please be advised that ELF/DOA cover are not applies to all products. Please contact us or manufacturer for more information.

Brand ELF/DOA Period Contact Details
Nokia 30 Days


Samsung 30 Days
Sony 14 Days
LG 14 Days
HTC 14 Days
Motorola 14 Days
DualSim 14 Days
BlueSim 14 Days
Alcatel 14 Days
Oricom 7 Days
Apple 7 Days
Navman 7 Days


If you have developed a fault with the item within the ELF/DOA period, please email us ( ra@mobileciti.com.au) with following information to request a RMA number before you send any item back.

  • Contact detail - name, address and contact phone number
  • Order number or invoice number
  • Product detail - model and IMEI (mobile phone only)
  • Detail of fault description

Any returns without approval will automatically be rejected.

If you have developed a faulty outside the DOA/ELF time frame, please see the warranty contact below.

Warranty Period and Contact:

Brand Warranty Period Support Contact
Nokia 24 Months 1300 366 733 or Book Online
Samsung 24 Months 1300 362 603 or Book Online
Sony Ericsson 12 Months Book Online
Sony 12 Months 1300 650 050
LG 12 Months 1800 638 080
HTC 24 Months 1800 987 039 or Book Online
Motorola 12 Months Book Online*4
Apple 12 Months Book Online*5
Blackberry Playbook 12 Months 1800 039 536
Sonim 36 Months 1800 358 679
Alcatel 12 Months Book Online
Navman 24 Months 1300 628 626
DualSim 12 Months (02) 9756 6224
BlueSim 12 months (02) 9756 6224
SanDisk 12 Months 1800 262 504
Logitech 12 Months 1800 025 544
Plantronic 24 Months Book Online
Jabra 12 Months 1800 738 521
BlueAnt 24 Months 1300 669 049 or Book Online
Huawei 12 Months 1800 330 943 or Contact Online
Oricom 12 Months 1800 358 679
Lanier 12~36 Months 1300 362 345
Asus 12 Months 1300 278 788
Lenovo 12 Months 1800 041 267
TP-Link 36 Months 1300 875 465
D-Link 12 Months 1300 766 868
Razer 6~24 Months Book Online
Toshiba 12 Months 13 30 70

All batteries come would receive 6 months manufacturer warranty from the date of purchase.

Warranty Return Instructions:

  • Contact manufacturer directly for nearest warranty service centre or book online.
  • If you have developed a fault after the ELF/DOA period but within the warranty period, please send the faulty unit directly to the nearest authorized service centre with our tax invoice, the authorized service center would fix your faulty unit under warranty.

Warranty and DOA/ELF Return Terms & Condition

  • Any physical damage and fluid ingression are not covered under warranty or DOA/ELF.
  • Please backed up all data before you return the item because all data would be lost during the process
  • MobileCiti reserves the right to await ELF approval from the manufacturer prior to replacing an item if we suspect the fault may be due to physical or liquid damage.
  • Defective items have to be returned within 7 days from date of issue of the RMA number, otherwise a new RMA number is needed to be request.
  • A $35 service fee will apply if item sent back is found not faulty. Returned items found to be faulty due to physical or liquid damage will not be replaced/ repaired and will incur a minimum $35 inspection fee.
  • All shipping cost incurred when sending products for return are at customer's expense.
  • Please insure all accessories are all included with the package with the phone when you return for DOA/ELF.
  • Proof of purchase must be attached with the returned item.
  • Fail to fulfil with Terms and conditions and the return requirement check list will be automatically rejected.

Should you have any inquiries regarding to RMA return please do not hesitate to contact us. We will assist you with your queries.