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Shipping & Returns
Our shipping is carried out by Australia Post, Fedex, DHL & Toll. The website is connected for Live Rates. Shipping costs can be estimated at check out depending on Country, State and Post Code.
We are happy to credit or exchange any unopened goods within 14 days, provided we receive the goods in original condition. Returns will be approved at our discretion and all postage costs are to be incurred by the customer. If the product is damaged upon receipt, we will be unable to accept the goods and they will be returned to you.
Please email Returns with notification of the items and reason for the return and we will respond with instructions on how to proceed.
Should you receive a faulty or damaged product, please contact us via email [firstname.lastname@example.org] with your specific problem and we'll get back to you promptly.
Change of Mind or Item not Satisfied Returns
If you wish to return an item because you have changed your mind or not satisfied with your purchase, Think of Us will offer you exchange or refund provided that:
- You return the item within 14 days of purchase.
- Provide proof of purchases at the time you return the item.
- Item is in brand new condition including that:
- It is in its original packaging, including instruction manuals and all accessories.
- It is undamaged in its original condition.
- It is not a on sale item.
Think of Us reserves the right to assess the condition and age of returned products prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
- Your original Think of Us receipt is the best form of proof of purchase
- Refunds will be issued using your original payment method
- Freebies or Gifts are not redeemable for cash
- If you seek for refund after 14 days or you have already used the product, a restocking fee may applied based on the condition and age of the returned product.
Postage is not refundable for returns.